I ordered, on-line, for two “overpriced” acrylic half face shields from Lazada; the items were delivered promptly in a carton box. The items were in “zip-lock” bags, which in turn was bubble-wrapped then wrapped once more with a strip of cling film. The packaging is an “unboxing” YouTuber’s delight. Disappointingly, in spite of its three layers of protective covering, one of the two items had scratches on its acrylic shield. Well, it wasn’t the first time I was scammed by an on-line seller. It comes with the territory and on-line buyers have little protection against sellers of defective or inferior products. It is really up to the buyer but in the end a big part of it is trust— the belief that at the other end of the line is a trustworthy human being. While on-line distributors offer a feedback mechanism that should impact on a seller’s reputation— and ultimately on his sales, it wouldn’t stop a scrupulous seller from having multiple “stores” such that one with a bad rep would not impact on the seller’s other “stores”. Anyway, I submitted a review detailing the packaging and the scratches on the merchandise. Lo and behold, within minutes I got a text message from the seller telling me that they’ll replace the item and within an hour a replacement was indeed delivered— via a courier that the seller contracted at their expense, with a note that I could keep the damaged one.
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